Privacy policy.
Placeholder draft. This policy must be reviewed and finalised before launch to reflect the clinic’s obligations under the Privacy Act 1988 (Cth), the Australian Privacy Principles and relevant state or territory health records legislation.
Last updated: [date]
Who we are
Pillar & Mind Clinic (ABN 48 436 344 805) provides mental health services to children, adolescents, adults and families. We are committed to protecting the privacy and confidentiality of the personal and health information we collect.
What we collect
- Identifying and contact details (name, date of birth, address, phone, email, Medicare and other funding details)
- Health information, including history, assessment results, session notes and correspondence with other providers
- Information provided through our website enquiry form, intake forms and online bookings
- Payment information, processed by our practice management and payment providers
How we use your information
We use your information to provide and coordinate your care, communicate with you about appointments, process payments and Medicare claims, meet our legal and professional obligations, and improve our services. We only share information with other professionals (such as your GP or school) with your consent, unless we are required by law or need to act to prevent serious harm to you or others.
How your information is stored
Clinical records, bookings, forms and payments are stored in Halaxy, a practice management platform hosted in Australia with encryption and access controls. Website enquiries are delivered to our secure clinic email. We take reasonable steps to protect information from misuse, loss and unauthorised access.
Website and cookies
Our website is hosted on Cloudflare Pages. We use Cloudflare Turnstile to protect the enquiry form from spam; it may process limited technical information about your browser. [Placeholder: list any analytics tools used.]
Access and correction
You can request access to, or correction of, the personal information we hold about you by contacting us at info@pillarandmindclinic.com.au. In some circumstances access to health records may be limited, as permitted by law.
Complaints
If you have concerns about how we handle your information, please contact us first. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact
Pillar & Mind Clinic
Email: info@pillarandmindclinic.com.au
Phone: 0434 491 145